"I wanted to let you know that whenever I am in Philadelphia I always stop by your Liberty Place store. Not just because you have exceptionally nice merchandise but the staff at this location and the way I am treated as a customer is the real reason I continue to shop at your store.”

"Erika… Outstanding news about my Fire & Ice web order!!! You deliver superior customer service… I have big smiles knowing the gift will arrive soon. Many thanks.”

"I just wanted you to know I received my cross back and it is stunning! I am soooo happy and soooo grateful you took such good care of me. You are a treasure! I wish you the best for the holidays. Next time I’m through the airport, I’m stopping by to wish you well in person. Thank you so much – you have made my day.”

"Erika – thank you so much for your efforts. I really appreciate it. Friday will be just in time – I will keep an eye out for the package. Thanks again – you are the best!”

"The ladies in the Columbia store took very good care of me. I love my new squash blossom necklace and I would never have been able to own it without your help. I’m sure I will get lots of compliments and inquires as to where I bought it and I will send them to Fire & Ice. Thank you, very, very much for your help.”

"Hi Salema:

Thank you so much for finding the earrings. You have been very kind and I thank you for your time in all that you have done to send these earrings to me. You deserve a compliment for such great customer service. Thanks again for all of your help.”

"Thanks for the help and explanations this morning, Erika. I found you to be most polite, couteous, knowledgeable and very helpful. I can’t expect anything more from Customer Service! ”

"Very interesting store. I am not usually impressed. My wife and I are world travelers, so your store is a pleasant surprise.”

"The best window display in the mall!!! It immediately caught my eye and brought me into the store and the service is superb. ”

"I am writing to let you know how impressed I am with one of your associates, Lisa. I wanted to order a gold Roman Glass Cross for my sister like the one I purchased a few years ago myself. You no longer carry it in the store, but Lisa went above and beyond to locate the necklace, call me and then order the necklace from Israel. My sister turns 50 soon and this will be the most wonderful gift for her since she has admired mine for so long. The fact that your associate went to so much trouble was more than I could have hoped for or expected. I travel quite a bit and this is the BEST customer service I have received in such a long time that I had to write to let you know.”

"Thank you so much for the birthday wish and $10 coupon! I’ll be there soon… Fire & Ice is my favorite store, again thanks!”

"Dear Maly:

Thank you so much for being an excellent sales associate at Fire & Ice. For everything that I needed or wanted, you were right there to help me. You are the epitome of what customer service should be. Thank you, Thank you, Thank you for all of your help.”

"”

"I just wanted to drop a note to let you know how impressed I am with the customer service at your stores. I have been a customer of yours for over 10 years. Each and every time I visit any of your stores, I am greeted with friendliness and professionalism. I was most recently at your Baltimore Harborplace store, and I had lovely conversations with Carol and Ruthie. I even returned a few days later since my bracelet from F&I just happen to break while I was visiting Baltimore, and another sales person whose name I did not get was able to fix it on the spot.

It really doesn’t matter which store you visit, the staff at Fire and Ice is second to none. With customer service deteriorating everywhere you look, I thought you should know that your company still has top notch service. It is greatly appreciated!”

"Excellent customer service! They went out of their way to resolve an issue – now they have a satisfied customer – a repeat customer for sure!”

"I got home this weekend and finally picked up the jewels from my website order. What a PHENOMENAL surprise! The pendant looks great, let alone the ring. Both are perfect! I’m so excited. I cannot thank you enough for all of your work on this, talk about great customer service. After this experience, I will certainly not hesitate to purchase other stuff from Fire & Ice in the future.”

”Mr Levine:

You most definitely have the gift from HaShem in what you do… I purchased a most beautiful pendant made of Roman glass. I will always associate, with this beautiful work, my experience that I had with Lisa… a consummate professional with a great laugh. You have surrounded yourself with great people. I wish upon your loved ones great health and success.”

”Kate, I’m excited you are able to get the ring sized for me. Then too, I’m hoping I’ll still be able to get the pendant too and know you will keep me well informed regardless. They really are beautiful pieces.

Moreover, I’m quite impressed with your help and know I will continue to shop at Fire and Ice in the future. Your customer service is off the charts! Thanks for all your help!”

"Thank you! I love your store and always make time to shop there at the Philly Airport! Extra long layovers!”

"I absolutely love this store and everything in it is so beautiful. I own so many things, and plan to buy so much more...”

"Erika, Thanks for your help with the Milton Townsend glass mermaid ornament. It came yesterday and was packed very well and is a fun little ornament. Thanks again for your extra effort...”

"Your store has enchanted me, kisses. I hope to return. We are from Barcelona, Spain.”

"I wanted to say "Thank You!" for getting my Dad's gift delivered. I called him at about 10 this morning, and it had arrived about 1/2 an hour before that.”

"My wife and I moved to Las Vegas in August from Maryland recently. Before that we were very big customers of your store in Montgomery Mall in Bethesda. We LOVE your merchandise. PLEASE come to Las Vegas, we'll even run your store for you.”

"When I’m away from my ladies… Christine and our girls, it is always my mission to find just the right treasure…Delicate, powerful, personal, and right. :)
Thank you for having it all.”

"Dear Fire & Ice,
This is absolutely the best and most original store I've ever seen in my entire life; and I've only seen a few items and I've already fallen in love with them!!

Please Please Please open a store in Kuwait; because we really need a store as amazing as this.

Keep Up the good work!”

"Just a quick line to say my cameo arrived this afternoon, in very good order. I am thrilled to have this piece again, and once more, very many thanks for your wonderful help.”

”This is an awesome place. Very interesting "Stuff" you sell here.!”

"This is a beautiful store. I thoroughly enjoyed my shopping experience. Jami was great in helping me to choose my purchases. I have some things on layaway because I found so many precious pieces I could not get them all at one time :-) So... I'll be back!!”

"I love this place so much. I always learn something new. Whoever came up with this place has good taste. I hope they never take this place away – You rock Fire & Ice!!

P.S. Keep the same people because they’re really nice.”

"Angie was awesome! I was happy to be helped by someone so kind and caring. She really wanted me to get the right items for my gifts. Along the way, I got items for myself too :) Thanks, Angie.”

"Thank you for the great service! Went into other stores and didn't even get a head turn! In this store, several people patiently attended to my indeciveness and I really apprecite it!”

"I appreciate all of your help. Your service was great; it makes me want to shop at fireandice.com again."

"Thank you for the most outstanding service and friendliness ever. Maly really went above and beyond to help me. Her effort as well as everyone else in the store was greatly appreciated. I look forward to shopping here again. "

"Thank you for delivering unique, high quality products (and a high-quality website). My girlfriend loved the earrings for Christmas, and now wants to wear the matching necklace with them in our wedding. Keep up the good work, and thanks again!"

"I would like to compliment the staff at your Georgetown location for their help in locating a particular piece for me. I find them to be exceptional! It is a fact, every time I have visited the Georgetown store I have purchased many beautiful items with their dedicated assistance.”

"I was in your shop at The Philadelphia International Airport recently. I am writing this to tell you about the exemplary service I was given by your sales agent named Lauren. She was very pleasant and helpful. I don't often get greeted by anyone as nice as Lauren. She is also an excellent salesperson as is evidenced in the piece of glass she sold me that I didn't really plan on buying! In summary Lauren is a very valuable asset to your company and I hope you appreciate all of her fine work.”

"I received my order today and I wanted to let you know how pleased I am!!! I am getting married in June and I bought your marcasite rectangular necklace as a parents gift for my mother. When I opened it up I could not believe how beautiful it really is!! I do not think that the picture does it justice!! I know that she is going to be just as pleased when she opens it!! Thanks for a beautiful product and I will make sure to recommend you to my friends!!"