1. Is it possible to use my gift card or store credit online?
Currently, our processing system does not allow us to accept gift cards or
store credits online. We encourage you to mail your gift card to us, along with
a brief letter containing your customer information, and the item(s) you would
like to order. Prior to sending us your gift card or store credit, please contact us,
so that we know to expect your package.
We will contact you when your gift card/store credit has arrived, and process
your order at that time. We recommend that you insure any items that you send
to us, as we can not be responsible for items lost or damaged in shipment.
2. Can I have an item repaired by Fire and Ice?
Yes, Fire & Ice can repair most items, however, repairs are assessed on
an individual level, and are limited to Fire & Ice merchandise only. Because
every item requires special care, we ask that you contact us
regarding this matter. Occasionally, we may not be able to determine repairability
without examining the item in person. Should this occur, we may ask you to send
the piece to us for confirmation from our jewelry repair department. In this
instance, no work will be done without first obtaining your approval. We recommend
that you insure any items that you send to us, as we can not be responsible
for items lost or damaged in shipment. Please do not send your item for repair
without first contacting us, so that we can ensure sending the item is the appropriate
next step.
3. How do I enter your promotional drawings and contests?
When you create an account with fireandice.com, or fill out an entry form at
one of our 11 store locations, you are automatically entered into the current
drawing or contest. No purchase is necessary to enter or win, however, only
registered users at fireandice.com and persons submitting completed entry blanks
from our stores will be eligible to win.
4. I saw an item in a Fire and Ice store; is it available online?
Our website does not carry every item available in our stores. For availability
of items not found on www.fireandice.com, we encourage you to contact the Fire
& Ice store in which you originally saw the item in question. We do maintain
a wide selection on our website, and our collections are continually expanding.
We update our selections frequently, so please continue to visit us for new
collections and designs.
5. Do you have a location in my area?
In addition to fireandice.com, we have 11 store locations along the Eastern
Seaboard in which to view our phenomenal treasures. To see a map of these store locations, obtain
driving directions, or find the store closest to you, see our Store Locations page.
6. Do you have a Fire and Ice catalog?
We carry a large collection of hand-crafted, one-of-a-kind pieces. We are not
able to maintain an up-to-date printed catalog, because the availability of
these pieces fluctuates often.
7. How can I confirm availability of items for large orders?
If you would like to confirm availability for multiple quantities of a single
item before placing an order online, please call us at the number above.
