1. Is it possible to use my gift card or store credit online?
Currently, our processing system does not allow us to accept gift cards or
store credits online. We encourage you to mail your gift card to us, along with
a brief letter containing your customer information, and the item(s) you would
like to order. Prior to sending us your gift card or store credit, please contact us,
so that we know to expect your package.
We will contact you when your gift card/store credit has arrived, and process
your order at that time. We recommend that you insure any items that you send
to us, as we can not be responsible for items lost or damaged in shipment.
2. Can I redeem my Treasures vouchers through fireandice.com?
Yes! During the checkout process you can simply leave us a message, in the
'Customer Notes' section of the checkout page, letting us know how many vouchers you would like
to redeem on your purchase. When we process your order, we will apply the voucher(s) and charge
your credit card accordingly.
3. Does Fire & Ice offer a layaway plan?
Yes, both in store AND online! Our layaway plan is for 60 days and we require a 20% deposit.
However, layaway is not available on clearance or final sale items. We will issue a refund on all layaway
payments within 30 days of the deposit. Thereafter, store credit will be issued. If a layaway is not claimed
within 60 days, it will be cancelled and a refund, in the form of a store credit will be issued. To open
an online layaway, through our website, please call our Customer Service Department at 410-560-6750 x125
between the hours of 10am-6pm EST.
4. Can I have an item repaired by Fire and Ice?
Yes, Fire & Ice can repair most items, however, repairs are assessed on an individual level, and are limited to Fire & Ice merchandise only. Because every item requires special care, we ask that you contact us regarding this matter. Occasionally, we may not be able to determine repairability without examining the item in person. Should this occur, we may ask you to send the piece to us for confirmation from our jewelry repair department. In this instance, no work will be done without first obtaining your approval. We recommend that you insure any items that you send to us, as we can not be responsible for items lost or damaged in shipment. Please do not send your item for repair without first contacting us, so that we can ensure sending the item is the appropriate next step.
5. How do I enter your promotional drawings and contests?
When you create an account with fireandice.com, or fill out an entry form at one of our 11 store locations, you are automatically entered into the current drawing or contest. No purchase is necessary to enter or win, however, only registered users at fireandice.com and persons submitting completed entry blanks from our stores will be eligible to win.
6. I saw an item in a Fire and Ice store; is it available online?
Our website does not carry every item available in our stores. For availability
of items not found on www.fireandice.com, we encourage you to contact the Fire
& Ice store in which you originally saw the item in question. We do maintain
a wide selection on our website, and our collections are continually expanding.
We update our selections frequently, so please continue to visit us for new
collections and designs.
7. Do you have a location in my area?
In addition to fireandice.com, we have 11 store locations along the Eastern
Seaboard in which to view our phenomenal treasures. To see a map of these store locations, obtain
driving directions, or find the store closest to you, see our Store Locations page.
8. I live outside of the United States, how can I place an order with your site?
If you would like to place an order from outside of the United States please call our Customer Service Department at (410) 560-6750 x125 between 10:00 AM and 6:00 PM EST and we will be happy to assist you with your purchase. Shipping charges on international orders will vary depending on location; customs fees may also be applied to these shipments.
9. Do you have a Fire and Ice catalog?
We carry a large collection of hand-crafted, one-of-a-kind pieces. We are not
able to maintain an up-to-date printed catalog, because the availability of
these pieces fluctuates often.
10. How can I confirm availability of items for large orders?
If you would like to confirm availability for multiple quantities of a single
item before placing an order online, please call us at the number above.
